Delivery Information
If you are buying a knitting pattern it will be sent to you as a downloadable pdf to a specified email address.
Shipping Options
All shipping is carried out by Royal Mail or by DHL by arrangement
U.K.
To the UK we offer the choice of:
Royal Mail 2nd Class Service This normally takes between 5-7 Working Days, but can take longer at peak times such as Xmas or severe weather conditions. There is no tracking with this service. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our discretion.
Royal Mail 1st Class Service – generally next working day including Saturdays but this is not guaranteed. This service can take longer at peak times such as Xmas or severe weather. There is no tracking with this service. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our discretion.
Royal mail Tracked 24. Royal Mail Tracked 24™ has a delivery aim of one day for over 94% of postcodes in the UK. This is a tracked service with no signature required. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our discretion.
Royal mail Tracked 48. Royal Mail Tracked 48™ has a delivery aim of two days for over 94% of postcodes in the UK. This is a tracked service with no signature required. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our discretion.
Europe &Rest of the World
To most countries in Europe and the rest of the world we offer a choice of:
Royal Mail International: This has no tracking and normally takes between 7-12 Working Days. We will recognise as 'lost' any parcel not received within 32 Working Days and will offer a refund or re-send at our discretion.
Royal Mail Tracked Service: This provides tracking to your local post office and is the fastest most secure method provided by Royal Mail. It normally takes between 5-10 Working Days, but is not guaranteed. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our discretion.
Due to the current issues with customs, we do not ship to Ireland at the moment.
We recommend that during the Christmas period a tracked method of shipping is the most reliable way to ensure your goods arrive on time. Order early to alow enough working days. Orders are not shipped between Christmas and new year.
All Destinations
DHL COURIER SERVICE: We offer this service for all larger orders. This is a tracked service with a signature required on receipt of the delivery. This service allows from 2-10 working days for delivery depending on the country of destination. We will recognise as 'lost' any parcel not received within 25 Working Days and will offer a refund or re-send at our own discretion.